Privacy Policy
Last updated: 2026-07-18T00:00:00.000Z
This Privacy Policy describes how Inayat Enterprises (“we”, “our”, or “us”) collects, uses, and discloses information when you use the EliteRepairPro mobile application (the “App”) and our website.
We take your privacy seriously. This policy is written in plain language so you actually understand what we do with your data.
Updated 18 July 2026: added disclosures for push notifications and device tokens, re-engagement messaging, public repair-status tracking, third-party email delivery, government ID documents, and device unlock codes.
1. Who we are
EliteRepairPro is built and operated by Inayat Enterprises, Delhi, India. You can reach us at hello@eliterepairpro.in.
If you run a repair shop and use the App, you are our user. If your details were entered into the App by a repair shop, please read Section 11.
2. Information we collect
Information you provide directly
About you and your shop: name, shop name, mobile number, email address, shop address, GSTIN (if registered), shop logo and signature specimen, and the payment details you choose to print on invoices (UPI ID, bank name, account holder name, account number, IFSC).
About your customers, dealers and stock, entered by you: customer names, mobile numbers, addresses and optional email; device brand, model, IMEI and reported issues; job billing records; dealer details and credit ledgers; inventory records; used-phone purchase and sale records.
Government identification. Where you record a used-phone seller or a dealer, the App stores the ID number you enter, which may be an Aadhaar or GST number, and any photograph of an identity document you upload. These are stored in your account area in India and are visible only to you. On printed purchase receipts, Aadhaar-style numbers are masked to the last four digits.
Device unlock codes. If you record a customer’s unlock PIN, password or pattern so a technician can test the repair, it is stored with the job and appears on the job sheet you print. It is never shown on the public repair-tracking page and is never sent to any third party. It is erased automatically once the job is delivered or cancelled.
Support conversations. If you contact us, we store your message, your email address and your shop name so we can reply.
Information collected automatically
Usage analytics (pseudonymous). Firebase Analytics records which features you use, along with a persistent app-instance identifier, your device model, OS and app version, language, and an approximate country derived from your IP address. We also tag events with your account ID for support and product analysis. Analytics events never contain customer names, phone numbers, addresses or exact rupee amounts. Monetary values are recorded only as broad ranges.
Crash and performance data. If the App crashes we receive a diagnostic report. We also collect app-start and screen-render timings.
Activity date. We record the date you last opened the App (see Section 4).
Device tokens. See Section 3.
Advertising identifier. The App includes the Android advertising ID permission, which our analytics provider requires. We do not currently show any advertisements and do not use this identifier for advertising or share it with ad networks. If we introduce advertisements on the free plan in future, we will update this policy and tell you in the App before doing so.
On your device only. The App schedules background checks for jobs due today, overdue jobs and low stock, and keeps a local history of the notifications it showed you. That history stays on your device and is excluded from cloud backup.
Information we do NOT collect
- We do not collect your device location. (Our analytics provider infers an approximate country from your IP address.)
- We do not read your contacts, calendar, SMS, call logs or browsing history.
- We do not have permission to browse your photo library. You choose individual images through Android’s own photo picker.
- We do not record what you type into search boxes.
- We do not sell your data, share it with advertisers, or use it to train AI models.
3. Push notifications and device tokens
When you enable notifications, we store a Firebase Cloud Messaging registration token for each of your devices in your account record, and subscribe you to a general announcements topic. This token is a device identifier used solely to deliver notifications. You can stop delivery at any time by turning off notifications for EliteRepairPro in your Android settings. Tokens that stop responding are automatically removed from our records.
4. Re-engagement and product communications
We record the date you last opened the App. If you have not opened it for between 7 and 60 days, we may send you one re-engagement notification, personalised with counts of your overdue and due-today jobs, at most once every 14 days.
You can switch these off with the Offers and tips toggle in Settings → Notifications. That sets an opt-out flag on your account and stops promotional messages, while leaving your job reminders working normally.
We may also show occasional in-app announcements about new features or offers.
5. How we use your information
- To provide the App: create and track repair jobs, generate invoices and job sheets, manage inventory, dealers and used-phone trades.
- To operate your account: sign-in, verification, password reset.
- To send transactional email: a welcome message when you sign up, and account notices.
- To send the product communications described in Section 4.
- To fix problems: diagnosing crashes and slow screens.
- To improve the product: understanding which features are used.
- To meet legal obligations.
6. Where your data lives
Stored in India (Mumbai, asia-south1): your shop profile, customer, job, dealer, inventory and used-phone records, all uploaded images, and our server functions.
Processed on Google infrastructure, which may be outside India: crash reports, performance traces, usage analytics, and push-notification delivery. These contain diagnostic and usage data, not your customer records.
7. Who we share data with
We do not sell your data, share it with advertisers, or use it to train AI models. We do use the service providers below to operate the App. They process data only on our instructions, and have no right to use it for their own purposes.
| Provider | What they handle |
|---|---|
| Google Cloud / Firebase | Authentication, database, file storage, server functions, push notifications, analytics, crash reporting, performance monitoring, remote configuration, app integrity, website hosting |
| Brevo (Sendinblue SAS) | Delivery of transactional email: the welcome message and account notices |
| Google Workspace | Our email inbox and outbound mail |
| Google’s SMS delivery partners | Delivery of one-time passwords for phone sign-in |
We will also disclose data to Indian government authorities if compelled by a valid legal order, and only the specific data requested.
When you choose to share. If you tap “Send on WhatsApp”, the App opens WhatsApp with a pre-filled message containing your customer’s name, device, amount due and a tracking link. That message is delivered by WhatsApp and is governed by Meta’s privacy policy, not ours.
8. Public repair-status tracking
Each job can be looked up at eliterepairpro.in/track using the Job ID printed on the customer’s receipt together with the mobile number registered on that job. Both are required.
The page shows the shop’s name and logo, the device, the repair stage, dates, warranty and a billing summary. The device IMEI is shown masked to its last four digits. It never shows device unlock codes, your profit figures or your part costs. If you share tracking links with customers, please make them aware this page exists.
Our website uses no analytics, advertising or tracking cookies. The tracking page sends the Job ID and mobile number you enter to our server solely to look up that job; we do not store them beyond the request.
9. Data retention
| Data | How long we keep it |
|---|---|
| Your shop account and all records | While your account is active |
| After a deletion request | Permanently deleted 30 days after the request |
| Individual customer, job or phone records | Deleted immediately and permanently when you delete them in the App |
| Customer device unlock codes | Erased automatically when the job is delivered or cancelled |
| Crash and performance data | Up to 90 days (our provider’s standard period) |
| Usage analytics | 14 months |
| Server logs containing internal identifiers | 30 days, then they expire automatically |
When deletion completes we permanently remove your profile; all customer, job, dealer, inventory and used-phone records; all uploaded images; your support conversations; and your login account.
10. Your rights
You can view and correct your data from within the App at any time, and export individual records and reports as PDF or Excel files. A complete account export is not yet available in the App. If you need one, email us and we will provide it within 30 days.
You can delete your account from Settings → scroll to the bottom → Delete Account (in the red Danger Zone card), which begins the 30-day process described above. Step-by-step instructions are on our account deletion page. During those 30 days you can sign back in to reactivate the account with all data intact.
Under the Digital Personal Data Protection Act, 2023, you may withdraw consent, request correction or erasure, and complain to the Data Protection Board of India. To exercise any of these, write to us at hello@eliterepairpro.in. We respond within 30 days.
Security incidents. If a security incident affects your personal data, we will notify you in-app and by email, and notify the Data Protection Board of India, without undue delay after becoming aware of it.
11. If you are a repair customer
If a shop used EliteRepairPro to record your details and you want to see, correct or delete that information, contact the shop first. They control their own records.
If the shop does not respond within 30 days, or has closed, email hello@eliterepairpro.in with the shop’s name and your mobile number. We will act on your request directly within 30 days.
12. Your customers’ data: your responsibilities
For the records you enter about your customers, you are the Data Fiduciary and we are your Data Processor under the Digital Personal Data Protection Act, 2023.
We commit to: process customer data only to provide the App; tell you promptly if their data is affected by a security incident; use only the service providers named in Section 7; help you respond to your customers’ access and deletion requests; and delete everything when you close your account.
You are responsible for: informing your customers that you store their information digitally, obtaining their consent before storing identity documents or device unlock codes, honouring their requests to view, correct or delete their information, and complying with applicable Indian data-protection and consumer law.
13. Security
We protect data in transit with TLS encryption, restrict database access so each shop can reach only its own records, and verify that requests come from a genuine copy of the App.
On your device: the App keeps a local copy of your recent data so it works offline. It is stored in the App’s private storage area, which other apps cannot read, and is protected by your device’s own encryption and screen lock. Please keep a screen lock enabled.
No system is perfectly secure, and we cannot guarantee absolute security.
14. Children’s privacy
The App is a business tool and is not directed at children under 18. We do not knowingly collect data from children.
15. Changes to this policy
We may update this policy. Material changes will be announced in the App. The date at the top always reflects the current version.
16. Contact us
Inayat Enterprises, Delhi, India Email: hello@eliterepairpro.in
For privacy questions, data requests or complaints, write to the same address with “Privacy” in the subject line. We acknowledge within 48 hours and resolve within 30 days.